TO: HONORABLE CHAIR AND COMMISSIONERS OF THE PARKS AND RECREATION COMMISSION
FROM: Lea Kolek, Parks and Community Service Manager
PREPARED BY: Lea Kolek, Parks and Community Service Manager
SUBJECT:
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Community Services FAQ Brochure
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RECOMMENDATION
recommendation
Discuss proposed updates to the Parks and Recreation "Frequently Asked Questions" brochure. Staff requests that the Commission review the brochure and provide feedback on the following:
? Questions to retain
? Questions to remove
? Questions to revise
? Additional questions to consider adding
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PRIOR ACTION/VOTE
None
CITY COUNCIL GOAL
Foster and promote an engaged, connected and caring community.
BACKGROUND
In 2015, staff developed a "Frequently Asked Questions" (FAQ) brochure to address common inquiries from the public. Since its creation, the brochure has served as a valuable resource, assisting residents with questions related to parks, recreational facilities, and programs. It has been distributed at community events, shared online, and referenced by staff to support the public.
Now, a decade later, updates and revisions are necessary to ensure the information remains accurate and relevant. Community needs have evolved, recreational offerings have changed, and some sections are outdated or missing important information.
Key updates include refreshing the marketing logo, website address, and phone number. Additionally, significant revisions are needed for the Aquatics and Skate Park sections. Expanding the brochure to include answers to new questions would be beneficial, covering topics such as park projects, events, sports, e-bikes, and the role of Park Rangers.
In this review, the Parks and Recreation Commission plays a crucial role in ensuring that the FAQ brochure remains a valuable and accessible resource. The Commission's feedback will help determine which questions to retain, revise, remove, or add to better align with community needs.
To improve acces...
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