TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: Matt Henry, Chief of Police
PREPARED BY: Dawnn Jackson, Management Analyst - Administration
SUBJECT:
title
Approve Agreement with Alarm Program Systems, LLC (APS) for False Alarm Billing for the Police and Fire Departments
end
RECOMMENDATION
recommendation
Approve an agreement with Alarm Program Systems, LLC for false alarm billing for the Police and Fire departments.
body
PRIOR ACTION/VOTE
None.
CITY COUNCIL GOAL
Provide a high level of innovative public safety.
BACKGROUND
Currently, the false alarm program is administered in-house by the Police Department's Dispatch Supervisor and an Accounting Specialist in the Finance Department. This manual process is highly labor-intensive and inefficient, with a collection rate of only 10-15%. The current false alarm billing system lacks automation, tracking, and efficient enforcement, resulting in low compliance and revenue recovery.
Contracting with APS will professionalize and automate the alarm program. APS specializes in municipal alarm management services and will implement a comprehensive system to administer permits, monitor false alarm activity, handle billing and collections, and generate required reports. The key benefits of contracting with APS include:
* Improved Efficiency and Automation:
o APS will install and operate a full-service alarm management platform to streamline the entire process, eliminating the manual workload for City staff.
o Automated generation and delivery of registrations, renewals, notices, and invoices.
o Real-time tracking of violations, payment status, and appeals.
* Increased Revenue Recovery:
o APS provides robust billing and online payment systems, which are expected to significantly improve the City's current 10-15% collection rate.
o All payments are tracked and reconciled monthly with detailed revenue reporting.
* Cost-Neutral Implementation:
o APS covers all start-up and implementation costs,...
Click here for full text